Cancellation Policy

Reschedule or cancel free of charge, for any reason. Tell us as soon as your plans change and we'll move the session or release the slot — no questions, no fee.

Travel days are unpredictable, so your first reschedule inside 72 hours is free. For further changes or a cancellation inside this window, a fee may apply — we'll always tell you the exact amount before anything is charged.

Light rain often photographs beautifully — reflections, umbrellas, glowing streets — so a drizzle alone doesn't cancel a shoot. If conditions make shooting genuinely impossible, we reschedule together at no cost. If no alternative date works within your trip, you receive a full refund.

If you don't arrive at the agreed meeting point and we can't reach you, Jannis will wait and keep trying to contact you for as long as the schedule allows. A session that never begins because we couldn't reach you is treated as a late cancellation rather than rescheduled for free — so if you're running behind, one quick message keeps every option open.

Use the channel you booked through: reply within your booking conversation, or reach us via the contact page. A change is confirmed once you hear back from us, so please don't treat an unanswered message as a completed cancellation. Questions about this policy are welcome — Tokyo Moments would rather explain twice than surprise you once.